Creating a Department

The system administrator and users with the appropriate role can access these features.

A department is a specialized team. By default, users are not assigned to a department.

Department Rules

Departments contain users, but cannot contain teams. However, teams can contain departments.
A user can belong to more than one department.
Departments cannot own accounts.

To create

On the Administration menu, click New Department.
In the Name box, type a name for the department.
In the Default Security Profile box, select a default profile for the department. This profile is applied when the department is added to a team.
Click Save.
Add users to the department using the Members tab.
Add the department to teams using the Teams tab.