Troubleshooting Common Issues

If you are using Firefox as your browser, the Infor CRM Web Help opens in a new tab in the same browser window and resizes the window. However, you can set options that will prevent the window from resizing or open any new pages in a separate window.

Changing these options, will impact the behavior of tabs and windows for all Web sites, not just Infor CRM pages.

Solutions:

To open all new pages in a separate window

1. In Firefox, on the Tools menu, click Options.
2. Click Tabs.
3. Select Open new windows in a new tab instead.
4. Click OK.

To prevent the window from resizing

1. In Firefox, on the Tools menu, click Options.
2. Click Content.
3. Next to Enable Javascript, click Advanced.
4. Clear the option to Move or resize existing windows and click OK.
5. Click OK.

Solution:

• Your regional settings and browser settings must be the same. Make sure that both your regional setting and browser language are set to the same language.