Changing the Status of a Defect

When a defect is created, the status is set to Open. However, your organization may use other status types to indicate different stages in the defect resolution process. Consult your system administrator for more information on the status types your company uses.

To change the status

Open the Defect Detail view.
In the Status box, click the drop-down arrow and select an item from the list.
Click Save.

Once a defect that is associated with a ticket is closed and put into Production, the Primary contact for the account will receive an e-mail message that the defect has been put into production per the Notify When Defect is Put Into Production setting.