Return Information Boxes

The following table describes the default information boxes.

Box	Description/Action
Return ID	Automatically displays the next available Return ID. You cannot change the ID. Not available when adding a return.
Ticket ID	Displays the ID of the ticket from which this return was generated. Click the Find button and edit using the lookup.
Account	Displays the account associated with the ticket.
Contact	Displays the name of the Contact from which this Return was generated. Click the Find button and edit using the lookup.
Reason	Type the reason why the item is being returned.
Customer PO	Type the purchase order number for the return.
Status	Displays the status of the return. For example, Open, Closed, Pending, or In Process.
Type	Return type assigned to the return.
Priority	Priority assigned to the return.
Expected by	Date by which the product is expected to be returned. To edit, click the Calendar button to select the date.
Assigned To	The user assigned to the return. Click the Find button and edit using the lookup.
Created By	Displays the user who closed the return. Click the Find button and edit using the lookup.
Closed By	Displays the user who closed the return. Click the Find button and edit using the lookup. The date and time it was closed. To edit, click the Calendar button to select the date.