When you need to change the status of a ticket, or make changes to a
ticket's information, use the Ticket Detail
view. To undo any changes, click Reset before clicking the Save button.
On the Navigation Bar, click Tickets to open the Ticket List view. If necessary, use the Lookup to locate a ticket, and then click on the ticket ID name.
If you resolved the customer's problem on the first call, select the Resolved 1st Call? check box.
If you want to submit the resolution information to be accepted into the SpeedSearch indexes, select the Submit for SpeedSearch check box in the top pane.
If your administrator has granted you permission to approve tickets, select the Approve for SpeedSearch check box. Otherwise, you will not see this option.
before clicking the Save
