Troubleshooting Desktop Integration - Mail Merge

Possible Causes and Solutions:

• The Desktop Integration Module is not installed.
• You must install the Desktop Integration Module.
• The Desktop Integration Module was installed before your browser was installed.
• If you installed your current browser after you installed the Desktop Integration Module, you must reinstall the Desktop Integration Module using your current browser.

This can occur if you installed Firefox after installing the Desktop Integration Module using Internet Explorer.

Possible Causes and Solutions:

• One of the Mail Merge .dlls did not install properly
• You must reinstall the Desktop Integration Module.

Possible Causes and Solutions:

• One of the Mail Merge .dlls did not install properly
• You must reinstall the Desktop Integration Module.

Possible Causes and Solutions:

• Your Infor CRM Web Client site is not a trusted site.
• Add the Infor CRM Web Client site to your Internet browser's list of trusted sites. For more information see your Internet browser's help system.
• Your browser is running in Protected mode.
• If you are using Internet Explorer v. 8.0, you must disable Protected mode. For more information see your Internet browser's help system.

Possible Causes and Solutions:

• Your Infor CRM Web Client site is not a trusted site.
• Add the Infor CRM Web Client site to your Internet browser's list of trusted sites. For more information see your Internet browser's help system.
• Your browser is running in Protected mode.
• If you are using Internet Explorer v. 8.0, you must disable Protected mode. For more information see your Internet browser's help system.