Using the Return Details Tab

Use this tab to view information about the contact returning the item or to associate or disassociate assets as part of the return.

The contact information is added from the associated ticket. You cannot edit the Contact, Phone or Email boxes. Use the Notes box to include additional information.

How Do I?

Open the Return Details tab

1. Open the Return Detail view.
2. Click the Details tab. If the tab is not visible, click the More Tabs tab.

Associate an asset

1. In the Assets to Return section, click the Associate Asset button.
2. Locate and select the asset using the lookup.
3. Click OK.
   

Disassociate an asset

1. Click the Disassociate link next to the record you want to disassociate.
2. Right-click and then click Disassociate.
3. Click Yes.

Related Topics

Returns Overview

Assets Overview

Using the Return Ship To Details Tab

Using the Shipped Product Boxes