The Ticket Activities tab shows all activities associated with working on and resolving the ticket. Use the Ticket Activities tab to add a new activity for work done on the ticket or to edit/update an existing activity. You can set up future (follow-up) activities for yourself or another user. You can click a column heading to sort the list according to that column. By default, the newest Ticket Activity (according to date and time) appears at the top of the list.
Track a ticket
